Return & Refund Policy

At Zocco, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes returns are necessary, and we aim to make the process as seamless as possible.

Eligibility for Returns

  1. 14-day return window from date of purchase

  2. Items must be in original condition

  3. All original tags must be attached

  4. Items must be unworn and unwashed

Initiation of Return

  1. To initiate a return, please contact our customer service team at support gulshan@zocco.co.in or log in to your account on our website and navigate to the “Returns” section.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Process

  1. Once your return request is approved, you will receive detailed instructions on how to package and ship the item(s) back to us. We recommend using a trackable shipping method to ensure your return reaches us.

  2. The cost of return shipping will be the responsibility of the customer, except in cases of defective or incorrect items.

Inspection and Processing

  1. Upon receiving your returned item(s), our quality control team will inspect the merchandise to ensure it meets our return policy criteria.

  2. Once the items are deemed eligible for return, we will process the refund or exchange within 5 business days. Refunds will be issued to the original payment method used during the purchase.

Refund Options

  1. Refunds for returned items will only be issued as store credit, which can be used towards future purchases.

Exchange

  1. If you wish to exchange an item for a different size, color, or style, please visit our Return and Exchange Page.

  2. Exchanges are subject to availability. If the requested item is unavailable, store credit will be issued.

Defective or Incorrect Items

  1. In the rare event that you receive a defective or incorrect item, please contact us immediately.

  2. We will arrange for the return shipping of the defective/incorrect item and provide a replacement or issue a full refund, including return shipping costs.

International Returns

  1. International customers are responsible for return shipping costs and any applicable customs fees.

  2. For international returns, please follow the same return process outlined above.

Final Sale Items

  1. Items marked as “Last Sale” or “Final Sale” cannot be returned or exchanged unless they are received in a defective or damaged condition.

  2. Please note that Zocco reserves the right to update or modify this return policy at any time. Any changes will be communicated on our website. If you have any questions or need assistance with your return, please don’t hesitate to reach out to our customer service team.

  3. Thank you for choosing Zocco. We appreciate your business and are here to ensure your shopping experience is enjoyable and hassle-free.

Defective or Incorrect Items

  1. In the rare event that you receive a defective or incorrect item, please contact us immediately.

  2. We will arrange for the return shipping of the defective/incorrect item and provide a replacement or issue a full refund, including return shipping costs.

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